These Terms & Conditions

These are the terms and conditions on which We supply Our vegan food boxes. Please read them carefully before You open Your account and submit Your order to Us. They tell you who We are, how We will provide the ingredients to You, how You and We may change or end the contract, what to do if there is a problem and other important information.

By ordering any of our products, you are agreeing to be legally bound by these terms and conditions which forms the contract between us.

 

About Us

We are Vegan Apron Limited, a limited liability company registered in England and Wales. Our registration number is 11744716 and our registered address is 8 Leghorn Road, London SE18 1SZ. We operate the website www.veganapron.com (“the Website”) and Your contract for the purchase of the produce You order through the Website is with Us.

You can contact us by writing to us at hello@veganapron.com.

About You

By ordering goods from Us, You are confirming that You are over 18 years old and are capable of entering into the contract.

If We have to contact You We will do so by writing to You at the email address You provide to Us when You open Your Account or update it subsequently.

The Service

We create delicious vegan recipes and supply You with the ingredients, along with recipe cards for You to cook them at home.

The recipes are shown on Our website and you can view what recipes are coming up in the following box.

 

Your Account

Once You have subscribed You will continue to receive the same order each week unless You change Your settings.

You must submit a new order or change Your existing order by midnight on Sunday in order to receive Your new choice on the next delivery date.

It is Your responsibility to manage Your account, by keeping Your order preferences up to date and Your personal and contact details and the details of Your payment card current and also cancelling deliveries when you are going to be away or do not want to receive them for any other reason.

If You want to close Your account You must do so by following the process here [ www.VeganApron.com/customerservices/how-to-cancel ] 5 working days before Your next due delivery date in order to allow us to cancel the delivery. We may close Your account if You break any of the terms of this agreement, or if We reasonably believe that Your use of Our service is not being conducted in a reasonable manner, or if We need to end the service or vary it in any material way.

The Ingredients

Our produce is all natural and may vary from delivery to delivery in terms of shape, size and appearance but We will do all We can to ensure consistency of quality and weight.

Any stated weights are approximate. They will be as required for the recipe but cannot be precise. Products will vary from images on Our Website which are for illustrative purposes only. Packing may also differ from week to week. We aim to use minimal packing while at the same time ensuring the protection of the produce.

Our produce is all of great quality and clearly labelled. However, We pack all produce in the same packing areas. This means that inevitably traces of some produce may be found in other items. So, for example, produce may contain traces of sesame seeds, soya beans, nuts or other allergens, even if they are not specified as contents of the box.

Additionally, we buy in the packaged ingredients for Our boxes (such as tofu sausages). The contents of these packages are clearly labelled and it is Your responsibility to ensure that they are suitable for You in each case. If you are not sure, please contact us on at hello@veganapron.com.

Severe allergy sufferers should always contact us before placing an order.

Orders

We only sell to the UK. Our website is solely for the promotion of Our products in the UK. Unfortunately, We do not accept orders from or deliver to addresses outside the UK.

You must place Your weekly order no later than midnight on Sunday to ensure it is processed for a delivery on the following delivery date. When You apply for an account it will typically takes us 4 days to process Your application and so Your first order should be delivered on the second Friday following Your initial order.

 

Your order :

·       is Your offer to Us to buy the specified Produce;

·       shall relate only to the Produce We confirm We are able to dispatch to You;

·       is accepted by Us when [We email You confirming dispatch].

We cannot accept any changes to orders after the Monday before your next delivery day.

If we are unable to supply you with a product or a suitable alternative for any reason We will inform you of this as soon as possible and will not process Your order. If We have already debited Your payment card We will refund You the full amount as soon as possible.

We will try our best to supply exactly what is indicated on Our Website, including the correct type and any indicated weight of ingredient, but We reserve the right to substitute any ingredients that We may not be able to practically and reasonably obtain with ingredients will feel are a good replacement.

 

Delivery

Cost of delivery is included in the recipe costs specified on the Website.

Our authorized courier company will aim to deliver on the date notified to You in the dispatch confirmation email, but We cannot be specific as to the time and occasionally due to circumstances beyond our control deliveries may be delayed by a day. If the delay is material, we will contact You about Your choices concerning the produce in that delivery.

Delivery will be to the address You give to us in Your account details. It is your responsibility to ensure that You have given us the correct delivery address and any special delivery instructions. We will not be liable for any failure for a delivery to reach You which is the result of inaccurate information supplied by You.

You should provide Us with instructions of a safe place where the order can be left should no one be available at Your address to take delivery. If You have not done this and no one is at the delivery address We shall take this as Your authority for the authorized courier to use their reasonable discretion to leave the order in a place that seems to them safe. If we have left your order in Your specified safe place, or a place deemed safe by the driver, and it is stolen or damaged, we do not accept any liability, but may offer You a credit or other compensation at Our complete discretion.

You are responsible for opening and inspecting the order on delivery and storing the products correctly and for the preparation and cooking of the products. We accept no liability for any loss, damage or injury arising as a result of incorrect storage, preparation or cooking of the products.

 

 

 

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